At New England Automotive, we understand the importance of trust when it comes to your car. That's why we encourage you to see what our valued customers have to say about their experiences with our auto repair services.
We're committed to providing honest, reliable repairs and exceptional customer service. Read through our genuine reviews and see for yourself why so many choose New England Automotive to keep their vehicles running smoothly!
You don't have to take our word for it! Here's what some of our satisfied customers have to say about New England Automotive:
This was the most efficient and honest shop I have ever been to. I was at a training in Vermont (traveled from NY) when my car problems started. I ended up having it towed to the shop and not only did they approve the tow and reassure me as long as we communicate then everything will go smoothly with no storage charges and so on. They ran a diagnostic and didn't push anything unnecessary on me for my vehicle. They were very fast and very great at communicating!
Jefferson Smithery
Thank you so much New England Automotive and Ken Paquette! You were awesome and my 2015 Honda Fit thanks you too. Tried to post this to Google reviews but it didn't let me use my name. Used my work organization, Natural Resources Board!
Sabina
Excellent service. Very friendly & professional, in particular Ken & Kayla. Called me back 2hrs after car check-up with estimate and exact source of trouble. Also pleased with their VT State inspection and advices. Honest with their recommendations With such service I will certainly be returning back.
Paul Hart
The customer service here is outstanding. I haven't had any issues since my repairs (2/22, about 9 months ago) and everything seems to be working great still. My truck was with them for about 4/5 days, and in that time they changed my oil, changed out my break lines, did an undercarriage coating and I believe they changed out some of my breaks. They don't hesitate to connect and talk about things before taking action, and they even check in (a real person) by text to make sure things are still running ok some time after repairs.
Heather M Brown
12 yrs. ago I moved in from NY needing to acquire all new necessary service providers, mechanic included. Taking the direct approach, I visited NEA and spoke with Dustin, the owner. I explained how my work took me out of state weeks at a time, & needed to place my family in the hands of an honest mechanic who would care for them in my absence. I asked, "Are you my new mechanic?" With a smile, Dustin replied, "I would like to think so." From his friendly nature, I believed I had met somebody I could trust, which is the biggest hurdle in mechanic selection. NEA has not only met my challenge of honest watch care over my family, their complete auto knowledge is remarkable. You can trust they have your best interest in mind always. My auto mechanic, and staff, have been more than service providers, they have been my friends for these many years.
Bruce
My go-to shop! Excellent service, and reasonable prices. Easy location, clean and organized.
Luo M
Good work and fair pricing for that work, as well as some of the nicest and most helpful people you'll find anywhere. NEA is my go-to for whatever work we need done on our cars, or for any opinion on work/pricing for service/parts. I'd highly recommend them for any work ranging from the smallest 'check up' to major repairs and replacements
Hans B
I've gone here for a couple of years and even though I've moved a little farther away, I'll definitely keep going. Dependable, honest place with good-natured employees. I've never been spoken down to or lied to about my car (unlike some other places around here), and I've always been greeted by name when I drop my car off. Bonus: they sometimes have dogs there.
Adrianne G
I had a very quick encounter with them, but they were awesome! Super friendly, and I showed up only 30mins before they closed, with my car making the most horrendous sound - I had driven over a pile of loose dirt and gravel earlier in the day. I was figuring it was probably a rock, but they were amazing, and were willing to at least diagnose it, so I knew whether it was safe to continue driving. As I suspected, it was a rock, but they were beyond helpful, and so kind for seeing me only minutes before closing! Great service!
Sarah M
Excellent customer service and great service at reasonable prices! Unlike those other guys!
Nick T
First time customer. Usually I view going to an auto mechanic on par with a root canal. The staff was very friendly and knowledgeable. Dustin showed me and described the work to be done as well as describing the overall "health" of my car. This is important since I tend to drive then until they are a pile of rust. This will be my "go to" place.
Rich L
Competent, articulate, personable. In it to make your life better, not to maximize their profit.
MK
Outstanding customer service and exceptional work! Highly recommend!
Sunny S
We love this shop, we take all our vans here for repairs/maintenance. They are always very transparent about what needs to be done, and the do good work.
Tobin S
I have been using New England Automotive for years now and I am terrible at remembering to leave reviews but this place really deserves 5 stars. I have always received exceptional service that is prompt and professional. I never feel like I'm being ripped off like at other places, either. Very reasonable rates and friendly service. I have to also mention Dominic by name as he is usually who we communicate with. Thank you!
Kayla G
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