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What our clients say about us?
Reviews and comments from our satisfied customers
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This was the most efficient and honest shop I have ever been to. I was at a training in Vermont (traveled from NY) when my car problems started. I ended up having it towed to the shop and not only did they approve the tow and reassure me as long as we communicate then everything will go smoothly with no storage charges and so on. They ran a diagnostic and didn't push anything unnecessary on me for my vehicle. They were very fast and very great at communicating!
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Thank you so much New England Automotive and Ken Paquette! You were awesome and my 2015 Honda Fit thanks you too. Tried to post this to Google reviews but it didn't let me use my name. Used my work organization, Natural Resources Board!
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Excellent service. Very friendly & professional, in particular Ken & Kayla. Called me back 2hrs after car check-up with estimate and exact source of trouble. Also pleased with their VT State inspection and advices. Honest with their recommendations With such service I will certainly be returning back.
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The customer service here is outstanding. I haven't had any issues since my repairs (2/22, about 9 months ago) and everything seems to be working great still. My truck was with them for about 4/5 days, and in that time they changed my oil, changed out my break lines, did an undercarriage coating and I believe they changed out some of my breaks. They don't hesitate to connect and talk about things before taking action, and they even check in (a real person) by text to make sure things are still running ok some time after repairs.
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12 yrs. ago I moved in from NY needing to acquire all new necessary service providers, mechanic included. Taking the direct approach, I visited NEA and spoke with Dustin, the owner. I explained how my work took me out of state weeks at a time, & needed to place my family in the hands of an honest mechanic who would care for them in my absence. I asked, "Are you my new mechanic?" With a smile, Dustin replied, "I would like to think so." From his friendly nature, I believed I had met somebody I could trust, which is the biggest hurdle in mechanic selection. NEA has not only met my challenge of honest watch care over my family, their complete auto knowledge is remarkable. You can trust they have your best interest in mind always. My auto mechanic, and staff, have been more than service providers, they have been my friends for these many years.
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My go-to shop! Excellent service, and reasonable prices. Easy location, clean and organized.